At Sass Magazine, we love shining a light on local women-owned businesses. Allow us to introduce our friends at American Community Management, led by President and CEO Theresa McCoy. Theresa truly believes women are the driving force behind success in business and the communities they live within.
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With American Community Management, community comes first! For 20 years, they have provided accounting, administrative, and community management services to homeowners associations, ensuring that nearly 30,000 households get to live the American Dream of homeownership. They are the team entrusted to help solve everything from the most complex challenges to the day-to-day details that keep communities running smoothly.
In 2019, President and CEO Theresa McCoy was given the opportunity to take over the organization. Over the past several years, her goal for the company has remained the same — to serve homeowners and communities, enabling families to truly “love where they live.”
Why did you decide to purchase this business?
In 2009 I was hired as a CPA to oversee the accounting operations of the business. For over ten years I focused on learning the business. My mentor and ACM founder offered me the opportunity to purchase the company in 2019. It was an amazing opportunity to continue making an impact to serve as an industry leader, providing quality homeowner services, and preserving our legacy with many long standing employees.
What makes the business stand out?
Our professional staff, a team-approach of experts in various fields, strong collections and accounting teams, customer service call center for quicker response to homeowners, and strong financial controls to protect our communities’ resources have all helped establish us as an industry leader.
What is the best part about what you do? Most Challenging?
My favorite and also most challenging part is meeting our volunteer board members. I admire what they do. They are not being compensated and it can sometimes feel like a part-time job. That’s where we come in, to serve as a partner or extra set of hands to carry out their priorities, oversee contracts, maintain good relationships and records, keep the community in compliance and giving sound guidance when needed.
What is a typical day like?
It is not unusual for ACM to receive 500 emails in a day or 2,000 emails from a segment of the 30,000 homeowners! This business is very busy and unpredictable, but also rewarding when a solution is reached. Our staff tries to put themselves in the shoes of the homeowner — showing empathy in every situation. We value the interactions we are able to have directly with our homeowners. It might be our one chance to shine other than sending them a bill for their assessment or a violation notice. That is not all we do! Our motto is “love where you live” and we aim to make that happen every day.
Where do you see your business in the next year? In the next five years?
Growing into new locations, always improving the work life balance of our staff, enhancing and using technology to work smarter, strengthening our core services and bringing value and creativity to the marketplace. I want to be a game changer in this industry by listening to our customers.
What matters most to you in your business?
My employees. Their work life balance and feeling appreciated for what they do to make it all happen each day.
When you’re not running your business, what are you doing?
I enjoy the outdoors, mountain views, biking on a trail and spending time with family and friends.